The Moore Theatre | Patron Services

Historic Theatres :: Legendary Performances

Link to The Paramount at www.theparamount.com

PATRON SERVICES | Frequently Asked Questions

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Q: How do I purchase tickets for an event?
You can check ticket prices, availability, and purchase tickets with Ticketmaster by calling 206-628-0888, by clicking the ‘Purchase Tickets Online’ or ‘Tickets’ links throughout our website, in person at any Ticketmaster ticket center, or in person at The Paramount and Moore Theatre box offices.

The Paramount Theatre box office (located at 9th Avenue & Pine Street in downtown Seattle) is open for advance ticket sales Monday through Friday from 10am to 6 pm. The Moore Theatre box office (located at 2nd Avenue & Virginia Street) is open for advance ticket sales Tuesday through Friday, 11am to 2:30pm and 3:15pm to 6pm.

Please note that additional fees apply to purchases through Ticketmaster and are not charged when you visit us in person. Our box offices are a walkup service only and do not sell tickets or have access to information on ticket availability by phone.

Q: When do tickets go on sale?
Tickets are typically available to purchase beginning four - six weeks prior to an event - however, each event is unique and on sale dates vary from one show to another. The best way to receive advance notice of upcoming events, on sale information, and special promotions is to join our email newsletter. Click here to subscribe. Please note, although every effort is made to notify our email subscribers of upcoming on sales, we are not always given enough notice with which to do this, so you may not receive notification in advance of every on sale.

Q: How much are tickets and what seats are available
You can find ticket prices and seat availability online or by phone through Ticketmaster or by visiting the box office in person.

Online, you can check prices and availability by clicking the ‘Tickets’ link for the event in which you are interested in on our calendar. You can check seat availability by selecting the price and section in which you are interested. You then have the option of canceling or proceeding with the order, once specific seat locations are quoted.

By phone, please call 206-628-0888 for concerts or 206-292-ARTS (2787) for fine arts events. When calling, be sure to listen to and follow the prompts carefully to receive the information you need. A Ticketmaster representative is able to quote prices and seat availability for any event, even if you choose not to purchase the tickets at that time.

Q: Can I buy tickets at the door on the day of the event?
Yes. If there are still tickets available to purchase on the day of the event, you may purchase them in person at the box office. Some shows sell very quickly and do not always have tickets available on the day of the show, so we suggest you call Ticketmaster at 206-628-0888 to check availability prior to making the trip downtown.

The Paramount Theatre box office (9th Avenue & Pine Street) is open 90 minutes prior to each event at The Paramount for sales to that day’s performance. The Moore Theatre box office (2nd Avenue & Virginia) is open one hour prior to each event for sales to that day’s event.

Q: What is an event about?
For most events, a link to the artist's website is provided for you as part of the event listing or a description is provided when clicking on your selected show from our calendar.

Q: The artist’s website says they are playing at your theatre but you don’t have them on the calendar?
Often, artists release their tour schedules before the booking process has been completed with the venues. The best way to receive advance notice of on sale dates is to join our weekly on sale email list. You will get one email a week with information about upcoming events and special discounts. Click here to subscribe. Please note, although every effort is made to notify our email subscribers of upcoming on sales, we are not always given enough notice with which to do this, so you may not receive notification in advance of every on sale.

Q: May I bring my camera to the Theatre?
The taking of any pictures or any recording of performances is strictly prohibited in the theatre. For most rock concerts, large bags, backpacks, wallet chains and other similar personal items are not permitted.

Q: Do you have binoculars?
For events at The Paramount Theatre, binoculars are available for rental for $5.00. Our ushers would be happy to direct you to The Friends of The Paramount booth in the lobby for more information or rental. You are welcome to bring your own, if you prefer.

Q: Where is lost and found?
While at a performance, please contact an usher for assistance. If you realize you lost an item after leaving the Theatre, please call the Theatre’s administration office Monday through Friday from 9am to 5pm at 206-467-5510 for assistance. After hours, please refer to the phone menu for the Lost & Found extention.

Q: How do I get to the theatre?
The Paramount Theatre is located on the corner of 9th Avenue and Pine Street in downtown Seattle, one block North of the Washington State Convention Center, and directly across the street from the Convention Place Metro Tunnel entrance. For a detailed map and printed directions of the area click here.

The Moore Theatre is located on the corner of 2nd Avenue and Virginia Street in downtown Seattle, two blocks north of the Pike Place Market. For a detailed map and printed directions of the area click here.

Q: Where can I park near The Paramount or Moore Theatres?
The Paramount Theatre does not have its own parking lot. There is a loading zone on 9th Avenue and Pine to drop off passengers. There are several pay lots in the area as well as metered street parking (after 6pm and Sundays are free). There are also multi-level garages at The Grand Hyatt’s 7th and Pike Street Garage, The Washington State Convention Center and in Pacific Place Mall.

The Moore Theatre does not have its own parking lot. There is a loading zone right in front of the theatre’s main doors to drop off passengers. There are several pay lots in the area as well as metered street parking (after 6pm and Sundays are free). There is a multi-level garage at 3rd and Stewart and parking at Imperial Parking (next to Bed, Bath & Beyond) between Virginia & Stewart at 4th Avenue. Cost varies depending on the individual lot and you will want to refer to the attendant for lot closure times.

Q: How do I purchase wheelchair accessible tickets?
Both The Paramount and Moore Theatres are wheelchair accessible. In The Paramount Theatre, wheelchair accessible seating is located in the side sections of the main floor. The side sections also contain regular theatre seating for patrons accompanying those in a wheelchair. In The Moore Theatre, wheelchair seating is located in the rear of the main floor on an elevated section. There is not an elevator in either The Paramount or The Moore Theatres.

To purchase wheelchair accessible seating, order by phone at 206-292-2787 or at any Ticketmaster ticketcenter. You may also purchase tickets in person at The Paramount or Moore Theatre box office. For detailed ticket purchasing information, go to Purchase Tickets.

Q: Does the theatre have accommodations for patrons with physical challenges?
The Paramount Theatre has accessible seating, ADA restrooms and a Sennheiser infra-red audio assistance system with induction loops. You will want to ask an usher to direct you to our Friends Booth for a hearing device (at no charge) once you arrive at the theatre. Additionally, ASL is available for select performances. For more information, contact Ticketmaster at 206-292-2787, or using TDD/TTY at 1-800-755-9244.

Q: When do the doors open for a show?
The doors open one hour prior to show time for all events at either theatre.

Q: How long are the performances?
The length of performances differs dramatically. Typically, we are aware of the approximate running times for Broadway performances several weeks in advance; usually from 90 – 180 minutes. For concerts beginning at 7:30pm or 8:00pm, they are usually over by 11:00pm.

Please note that the times given to us are an estimate provided by the production, based upon the best information available in advance of the performance and is subject to change.

Please feel free to call our administration offices at 206-467-5510, Monday through Friday from 9:00am to 5:00pm for more information.

Q: What should I wear to a theatre performance?
Going to the theatre is often a special occasion for our guests and they frequently enjoy dressing up. For some that may mean a business suit/sport jacket or nice pantns outfit/dress, and then for others it may mean a clean pair of jeans and a polo shirt. This is Seattle and our audiences tend to be less formal than might be expected in other cities. We would suggest dressing as if you were going out to a nice dinner.

Q: How can our babysitter reach us?
There is no paging system at either The Paramount or Moore Theatres. While cellular phones must be silenced during performances, they are the best way for you to be contacted directly, so please feel free to bring them and to check your messages during a break or intermission. Additionally, be sure to leave your exact seat locations (including the seating section, row, and seat numbers) with your babysitter. They may also call the theatre at 206-467-5510 should an emergency arise. At an appropriate break in the performance (typically intermission or at the conclusion of the performance), we will attempt to deliver a message to you. However, without your specific seat locations, we will be unable to assist and can not guarantee we can reach you quickly.

Q: Do you have ‘rush’ tickets?
Each production or show that comes to The Paramount Theatre is unique and offers different prices and discounts, if any. Generally, the only ‘rush’ tickets offered are for students with valid student ID, and are only offered for arts event (not concerts). Typically, it is not determined if a student rush discount is available until shortly before the first performance. Please feel free to call our administration offices at 206-467-5510, Monday through Friday from 9:00am to 5:00pm for more information.

Q: Are there discounts to any shows?
The availability of discounts is determined by the individual producers and presenters, not the theatre. Discounts, if offered, are not applicable or retroactive to previously sold tickets.

Q: Can I get a refund or exchange my tickets?
Only qualifying season subscription tickets can be exchanged into another performance of the same show. (Exchange procedure outlined in your subscriber handbook.)

All other tickets are purchased on a no refunds, exchanges, or cancellations basis and are only usable for the day, date and time selected at the time of purchase.

Q: When can I pick up my WILL CALL tickets?
‘Will Call’ window opens 90 minutes prior to each show at The Paramount and 60 minutes prior to each show at The Moore Theatre. Be sure to bring photo ID, the credit card that was used to purchase the tickets, and your Ticketmaster order number as any or all of these may be required for ticket pick up.

Q: Why shouldn’t I buy tickets from brokers or ticket scalpers?
Tickets purchased from sources other than The Paramount or Moore Theatre box offices or through Ticketmaster could be fraudulent, counterfeit, or otherwise unusable for admittance. For those brokers that sell valid tickets at an inflated price, they are profiting at the public expense without benefit to the performers, producers, presenters or The Paramount and Moore Theatres. Tickets may not be resold on the premises, including the exterior area around either theatre.

Q: Are there restaurants within walking distance of your theatres?
There is a wide variety of restaurants nearby. Click here for additional information.

Q: Are there any hotels within walking distance of your theatres?
There are a wide variety of hotels in the downtown area. Click here for additional information.

Q: Does my child need a ticket?
Yes, everyone requires a ticket regardless of age. Babes in arms are not allowed. Children under four years of age are discouraged except for events specifically geared towards children. Some events offer discounts for children, so as you order, be sure to ask. For events geared toward children at The Paramount Theatre, booster seats are available on a first-come, first-served basis.

Q: What is a pre-sale? How do I participate or get a password?
Pre-sales and passwords are by invitation only via the Internet and are created through other organizations; i.e. fan club websites, radio station websites, a Ticketmaster account, producers or promoters of a particular show or production, etc. Emails are sent to those meant to participate, providing a password or promotional code to be entered when purchasing tickets, prior to the public on sale date. The theatre does not have access to these passwords for internet presales.

Our weekly on sale email list frequently has access to pre-sales for select shows, but we do not have any information beforehand if that will be the case. Please click here to join.

Q: Can I smoke in the theatre?
Smoking is not allowed in either The Paramount or The Moore Theatres.

Thanks to our Season Partners